Customer Testimonials
Toyota of Bozeman

So I had an appointment today, i get there and a young man comes out to check me in, informs me my service advisor will be Kim, I say no thank you I want someone else, I don't want to deal with her, she is dumb... the kid goes inside... a lady comes out and starts going over what services I am getting done, I asked her name and she says Kim. I say ok yeah, I not dealing with you, you can't ask basic questions and ensure my concerns are addressed. I would rather deal with some one else. She then proceeds to tell me I am booked on her schedule and how great a service advisor she is. So I say ok then move the car behind me ill go somewhere else because I told you already I'm not dealing with you and yet you are insisting on how great you are by arguing with me and continuing on. ( I previously brought my 2024 highlander in for a vibration when I brake at 45+ mph... it was never fixed, she said it was, then says it was a miscommunication. I ask how, you never asked if they test drove it, if the vibration was fixed or how they fixed it ..she did ask for my payment though🤣, apparently the only question her position asks !) She finally stops arguing with me and leaves.. but I'm still trapped with a truck behind me. I wait, I get waved in. As i am pulling in I start rolling down my window I hear someone saying " well that's why no one wants to work with him". So I sit there about 5 or 10 minutes more the service manager has to come out and help, because you know that's not what service advisors are for, they decide what they do and are their own bosses. I needed new rotors and pads come to find out, you know the things they claim they check on your rotation and ToyotaCare you pay for ..... but not even when rebalancing all 4 tires and performing a brake fluid service, rotation and oil change... and they are supposed to check these things... they can't find anything because they apparently don't do it. And how dare you ask a question... you are then branded a trouble maker and the advisors will apparently refuse to help you. That also means your dealership is losing income. For the G.M. or OWNER, here is an idea: 1) fire the service advisors 2) hire one cashier to cash out all service tickets 3) hire about 3 more cheap check in kids to greet people, check in , assist calling customers when cars are ready, escorting them to pay and getting to thier vehicles and say " I don't know, but if you don't mind waiting I can go try to find out" 4) just have the service manager and 2 non titled assistant positions to help him running the floor and directing workflow and working phones with customer issues 5) hire 1 person to make/change/schedule all appointments Your dealership will probably save 300k a year in Salaries. Seriously, your advisors could all be let go and your customer experience would improve. ***All they do is take car keys, call customers and take forms of payment....*** They do not even talk to the mechanics, you ask them any questions and they fold like a house of cards... it would be better to just have the mechanics take our keys and forms of payments... AT LEAST WE WOULD KNOW THEY KNOW WHAT OUR CONCERNS ARE !! ******Update: no Ressler Motors, you have not bothered to contact me multiple times, I have no missed calls from you. Yes, you have my current phone number, both of them. This is the google version of you saying" you are breaking up , I can't hear you" Because you have no answers, no explanations, no plan for corrective action and no culture of accountability. You also have my email, feel free to email me if you don't want to call.****

Beau was so helpful and kind throughout our purchase process. He made this experience easy and made sure he got answers to all of our questions. Great service!

I Love What You Do To/For Me,TOYOTA!!

Thank you to Parker and the team at Toyota who made buying my rav4 easy and fast!!

My husband and I recently bought our newest vehicle at Toyota of Bozeman. Callahan took such good care of us! We are very impressed with her professionalism and kindness throughout the whole process of purchasing our new vehicle. We couldn't be happier! If you are in the market for a new vehicle, Callahan is amazing to work with!

Beau Alber is a awesome salesman. He was very good at finding us the right vehicle that we were looking for. I highly recommend him for your salesman. Thank you Beau for the excellent service you gave us and the staff was great to.

Beau helped me buy a great used Bronco. He was patient, attentive, knowledgeable, and professional. The same goes for the rest of the staff at Ressler Toyota that helped put the deal together. One of the best experiences I've had buying a vehicle. Thanks!

Hey Sam was freaking! Super helpful when I brought in my car, left the shop feeling all new! Thanks Sam! Will be back

I had the pleasure of working with Beau, and I can confidently say he’s one of the best salespeople I’ve ever dealt with. From the start, he was not only friendly and approachable but also incredibly informative about all the options available, including financing, leasing, and other packages. He took the time to explain everything thoroughly, which made the whole process much easier to navigate. What stood out the most was Beau’s goal-driven approach. He was determined to make things happen and was always there to reassure me every step of the way, ensuring I felt comfortable and confident throughout the entire transaction. Thanks to his dedication and guidance, I walked away with a Tacoma—my dream vehicle—and I couldn’t be happier. I highly recommend Beau to anyone looking to buy a Toyota. He truly goes above and beyond to make sure your goals are met and your experience is seamless. Thank you, Beau, for helping me make my dream come true!

I’m a little late on posting this review, but wanted to make sure I still posted it because we had such a good experience purchasing our vehicle with Cam Jacobson at Ressler Toyota in Bozeman. About 6 weeks ago, my girlfriend and I were in the process of looking for a vehicle to prepare for the Montana winter - we recently moved to Montana from Florida and feared my car would not handle the snow and ice very well. We weren’t sure what vehicle would be best for us and Cam took the time to go over different options and help us weigh the pros and cons of each. Cam is extremely knowledgeable, honest, and friendly. He was very patient with us as we deliberated our options. He wasn’t pushy at all and allowed us to take the time to make a choice that felt right for us. In the end, we left with what I still believe is the best option for us. We are very happy with our RAV4! And when it’s time to get another vehicle, we will definitely be going back to see Cam at Ressler Toyota in BZN! Thanks Cam, you the man!

As others have mentioned-Doug Drysdale was an absolute pleasure to work with. Start to finish, Doug and Colton made everything easy and straightforward. This is a honest business with great employees and no shady practices or price gouging. I purchased my 2024 Tundra remotely and Doug’s communication was superb. From my first phone call I was transferred to Doug who immediately confirmed the truck I was interested in was available. I then asked for out the door numbers and Doug said he’d shoot me a text once we hung up. Within 5 minutes I received a text with a price sheet with my various payment options. Fast forward to when I signed my final docs…the price Doug quoted me initially was EXACTLY what I had been told from the start. Doug and Colton made signing all documents digitally easy and were always available for any questions that had popped up. They were both always responsive and helpful. Colton is the best finance manager I’ve experienced. If you’ve been in the finance office at a dealership before you probably are used to excessive upsells, unnecessary warranties, and a long winded second sales experience that makes you want to abandon your purchase. Colton was honest and succinct and actually convinced me to purchase a warranty because he recommended one based on our conversation that made sense for me. Doug had the car shipped to me (for free) on their beautiful hauler that protected the truck from any transport damage. The driver was great-super knowledgeable and he was a dealership employee. If you’ve dealt with third party haulers-you know why I mention this. 10/10 seamless experience. Highly recommend Ressler Toyota and Doug. I plan on servicing my truck here even though they’re a few hours away because I trust them. Thank you!

I have a 2013 Toyota tundra pick up, I bought it new, and I’ve always taken it to Ressler’s quick lube for my oil changes. But I don’t think I will anymore, as I had to stop by there three times to get my oil changed. The first time I was a half hour before they closed, and they said they didn’t have enough time. So I thought fine, the next time I was an hour before they closed. And I had to go in to talk to somebody for them to tell me That they couldn’t do it that day either. So today I got there an hour and a half after they opened. My vehicle was the first one to get into the garage when they had an opening, and I spent over an hour waiting for them to change my oil. I didn’t have them do anything else. Plus, I had to go ask for my bill after my pick up had been parked outside for over 10 minutes. I don’t have hours to wait on service people. Every time in the past, they’ve been quick and efficient. I will be looking for someplace else for my oil changes in the future.

I wanted to buy a 2025 Highlander hybrid, I called them 3 times. They even didn’t call me back, terrible assistance. I called Helena motors, they called me back and I bought from them. So sad Toyota Bozeman doesn’t care their costumers. Terrible service!

I do not usually buy from dealerships but have to say we had a great experience working with Cam. I was coming from out of state and he made the process very simple. He sent videos of the vehicle, communicated clearly, was not pushy and had an honest, straight presentation. Cam highlighted the dealer fee structure and the (very slight) issues to be aware of right up front so there were no surprises after we made the long trip. If you need a knowledgeable, no pressure, professional to help you with your purchase I would suggest asking for him.

Had such a good experience working with Nicole and Toyota, so sweet and easy to work with!

Parker Balestri was super helpful and very nice to work with! I had no idea what I wanted and he is incredibly patient. He continues to help me search for a vehicle that works for me and I couldn't recommend him enough.

Nicole has been super helpful, and understanding.

i had a wonderful experience at Toyota of Bozeman with my salesperson Nicole

Nicole in sales was very professional and helpful in my search for a 4Runner!

Parker was super helpful every step of the way! He listened to what I was looking for, and I eventually picked out a Tacoma that he recommended and showed me. He even offered to drive it down to my jobsite on his weekend.

Damon is very knowledgeable and polite I will be referring anyone that needs a car to him.

Ressler was very customer focused when selling a new car. However, when it came to telling me that all the paperwork was at the county so I could register the car, their communications failed. Ten days before the paper plate would expire, I texted the sells person about the paperwork. She did not answer. I called twice before speaking with the titles person. The person said the paperwork was in a month before I called. When I asked why I was not notified, the woman was like oops I guess the text did not go through. No apology. They also had my email address which they did not use. I had to set most of a day in the Gallatin County MVD to get plates since there was no time to register the care on line. Nothing like wasting my time.

I have had an amazing experience with Toyota, especially with Parker Balestri. I recommended my coworker to buy a car exclusively from him. Parker took care of her and she could not be happier. Thank you Parker!

We've purchased 4 vehicles at this dealership and all have been serviced here, always experiencing great customer service. When it was time to upgrade my 2013 Highlander, I wanted to try a Hybrid. I met with Preston Knight to describe what I was looking for and he advised me of the lead time for these vehicles to be delivered and kept me well informed throughout the process. I am very happy with this purchase and highly recommend Preston as your Toyota Salesperson.

Parker was extremely helpful, highly recommend him!

I met Parker Balestri at a cars and coffee hosted by Ressler, and he was very friendly and showed me around! I would absolutely recommend him to anyone looking to buy a car.

I can’t say enough great things about Damon at Toyota of Bozeman! He was quick to answer any questions I had and was always so kind and helpful through every step of car search process!

My salesperson Nicole Holman was absolutely 5-Stars. She was friendly, professional, and very knowledgeable. The whole experience was a joy and I would highly recommend seeking her and Ressler Motors as your car buying solution! Cheers!

Nicole Holborn understood exactly what I wanted and she was very efficient in helping buy my Toyota RAV4. It was all taken care of in a short time. I appreciate Nicole's professionalism. Oh, and I love my RAV4.

We just bought a 2024 Toyota Tundra and we absolutely LOVE it! Our saleswoman, Nicole, did an excellent job and exceeded all of our expectations. I highly recommend her!

Nicole at the Toyota of Bozeman store is very knowledgeable and easy to work with

Doug Drysdale and Toyota of Bozeman are both the bomb! Thanks to both for such a great experience. Ill be back!

Doug is the best salesman I've ever seen. He's so good I even overlooked the fact he's a lions fan.

I came in to look for a new car, and Parker was able to answer all of my questions! I didn't know the difference between a car and a truck so I was very grateful to Parker for taking the time to explain it to me.

Doug Drysdale is helpful!

Er recently purchased a "first" car for our son from Damon. He made the buying process so very easy. Very helpful in getting us through an of the ins and outs of the deal. Very knowledgeable and personable. Thanks Damon!!!

If you go here, ask for Parker. Very helpful and informative.

My search for a new truck couldn’t have gone better, and it's all because of Parker! The attention to detail and professionalism made the entire experience enjoyable. I’ll definitely be spreading the word to friends and family!"

I always trust a Toyota, but even more so when it’s sold by a stand up salesman like Doug Drysdale- he’s the Toyota of car salesmen.

Mr Balestri was nothing but helpful when I visited Toyota. Could not be more pleased with the service provided.

I had an outstanding experience looking for a new truck, all thanks to Parker! Amazing service that I will recommend to everyone I know!

Customer service is excellent. Doug Drysdale is very good at getting the job done with a smile. Perfect!

Parker Balestri was so helpful with the care of my 4Runner. It was a great experience.

While I did not purchase a vehicle, I had been in the market for a new SUV/Truck and while in the market, one of the salesmen, parker balestri, was always helping me out by sending me cars that came in at great prices and overall was very helpful in my vehicle search. If you go to Toyota make sure to ask for Parker!

I went in for some general questions about a car, my questions were answered by a very kind young man by the name of Parker Balestri. He aided me in all of my needs and made it clear that he was here for me to answer my questions and make my life easier! Best experience i’ve ever had at Toyota of bozeman. Couldn’t recommend him enough.

Damon is a very helpful salesman at Toyota of Bozeman

While I did not buy anything at my visit, Doug Drysdale was phenomenal! Very informative, great customer service, he provided me with great information I will definitely be back :)

Came in a few days ago to kind of shop around for a new car. I ended up meeting Doug and his knowledge of all the cars on the lot was very impressive to say the least. Even though we are still looking, I thought it was worth mentioning what a star employee this guy is

Damon Penneston was very knowledgeable and great to work with! I will definitely be sending all of my friends to him!

Doug is the best

Parker balestri was very helpful, was able to answer all the questions I had

We love our new 4-Runner and especially the excellent customer service provided by Doug Drysdale! He listened to our needs, drove numerous vehicles with us and stayed past closing time to help us. His communication was top notch, very responsive thru text, email, and phone calls. We would recommend Doug if you're in the market for a vehicle!

I was in for an oil change and tire rotation this Monday. I have always used Ressler because they have fair prices, great customer service, and they are reliably fast and efficient. When trying to rotate my tires, they discovered that some of my lugs were stripped. Clint, the service manager, stepped up and took care of everything for me without hesitation as they could see that I consistently get my service done by them. This is the kind of great service you can expect from Ressler Toyota. A+.

Nicole was a great sales woman. Made me feel very heard and the whole process so easy! 10/10 recommend for anyone looking to purchase!!!

Liam is the best! He made me feel at home.

Came in for oil change. Anna alerted me to a potential issue and took care of it for me. Thanks, Anna.

What a wonderful place and people to work with on buying a car. There was one sales man that we talked with and he really knows his vehicles. I believe his name was Damon. I will be referring him to a lot of people that are looking into getting a new vehicle. Thank for all you help Damon

Went into Toyota to look at a couple vehicles and a salesman, Damon was very presentable, professional and extreamly knowledgeable with every question I had about the vehicles. Overall great experience at Toyota

I purchased a 2024 Toyota Tundra Limited for my wife a couple of weeks ago from Bozeman Toyota. My salesman was Damon Penneston. He was so helpful and friendly. They gave me a great trade in price for her 2021 Toyota Tundra. The whole experience was amazing and I will definitely be buying from them again.

Preston & the Ressler Team were absolutely amazing in helping us find our perfect vehicle and making it work for us. He took us without an appointment and fit us in even after closing to finish the sale. Couldn’t recommend a better place to shop

Fantastic service. Damon P. was friendly, patient, and super helpful. Would highly recommend.

Brooks at Ressler was terrific. He has helped us with our last two vehicles, one used and one new. He took the time to help us find the right vehicle. He was thorough, easy to communicate with and even detailed the car for us because it was after hours. Highly recommend working with him! Thank you Brooks.

Nicole Holborn is stellar. She is a terrific communicator! And answered all of my questions about the Toyota Tacoma pick up that I have ordered. I would highly recommend her. Thanks, Dennis

Damon Penneston was truly a joy to work with!! As a first time Toyota owner, he was very willing to help and answer my questions. Way to go Damon!!!!

Damon was great very helpfull

Nicole from Ressler Bozeman was outstanding! She didn’t force me into any vehicle with out transparency on my choice and price range. Absolutely love the truck and recommend anyone interested to talk with her.

Drew Holmes is personable and wants to make sure your Ressler experience is satisfactory. Thx!